Fivofloral Return & Refund Policy

1. Introduction

At Fivofloral, we stand behind the quality of our sofa trays, entry tables, and corner floating shelves, and we want our customers to be completely satisfied with their purchases. This policy outlines the conditions under which returns and refunds are processed.

2. Return Policy

• Return Period: Customers are eligible to return an item within 30 days of receipt.
• Condition: To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging.
• Non-Returnable Items: Custom or personalized orders, unless they arrive damaged or defective, cannot be returned.
• Proof of Purchase: A receipt or proof of purchase is required to complete your return.

3. Refund Process

• Inspection: Upon receipt of the returned item, we will inspect it and notify you of the approval or rejection of your refund.
• Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
• Partial Refunds: There may be certain situations where only partial refunds are granted (e.g., items not in their original condition, damaged or missing parts).

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Customer Service Email] and send your item to our return address.

5. Shipping for Returns

• Return Address: You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., defective or incorrect item).
• Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Tracking: To ensure the return package arrives safely, consider using a trackable shipping service or purchasing shipping insurance.

6. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done this and you still have not received your refund, please contact us at [Your Customer Service Email].

7. Customer Service

For any questions or concerns about our Return & Refund Policy, please contact our customer support at support@fivofloral.com. We are dedicated to ensuring your satisfaction with every Fivofloral purchase.

8. Policy Changes

Fivofloral reserves the right, at its sole discretion, to update, change or replace any part of this Return & Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to this policy constitutes acceptance of those changes.

Thank you for shopping at Fivofloral. We appreciate your business and look forward to serving you again.